I've been getting a few questions lately from consultants asking about client renewals.
Why don't their clients renew with them?
How come contracts don't get extended or renewed?
Why no call backs from previous clients?
If you've been in this business for more than 5 minutes, you've come across this issue. Things are going really well. You may also be delivering great results to your clients...
But when the agreement comes up for renewal, they decide not to. Another way to look at this is keeping a high "client retention" rate or percentage. And it's right to question client attrition numbers, because something is clearly wrong.
High client retention rates and long relationships better yet---ever-expanding ones---are key to a thriving business. So today I'm tackling the topic of client retention head on. I’m sharing the TOP 5 Reasons Clients REALLY Leave (regardless of what they say to our faces), and how to deal with them in your business.
Another practical and action-packed show, so let's do this!
(Show notes and resources over at https://corbinlinks.com/cls051)
It's Milestone Time!
The Corbin Links Show has just hit its 50th episode for this season. Season 1 ran 39 episodes, for a whopping 89 so far! I'm barreling toward a full 100 episodes!
And to celebrate the 50th episode of this season, I'm going to do something a bit special, which I'll share in just a few minutes.
But for now, the topic at hand is how to filter and prescreen your clients. So often, we worry about whether or not a client will choose us. And just as often, we think these decisions are related to price, economics, politics, the weather---whatever is handy. I want to flip your thinking. Instead, I want you to be thinking about qualifying those select people who CAN and SHOULD work with you.
(Hint: the answer isn't "everyone". But the RIGHT ones.)
Today is another 5-point framework for filtering and screening clients to preserve your time, and boost your income. Sound like a plan?
Full show notes and resources available at https://corbinlinks.com/cls050
I don't do many interviews on this show, but today is one exception...
The Corbin Links Show is joined by Dr. Stephen Hobbs, a true change agent who brings a "wellth" of experience in the areas of:
- Interpersonal Communication
- Organizational Behavior and Dynamics
- Change Management
- How to create a truly creative and effective workplace
- How to Be a More Effective Coach and Consultant
- Models for Rapid and Total Company Transformation
Well, I'll let the interview speak for itself. So get ready to get inspired, pick up some new tools for your consulting and coaching toolkit, and take notes.
Get show notes, resources and links from today's episode at https://corbinlinks.com/cls049
Let's say a company hires you to support a big, really big project or program...
You’re all excited, and at first, it looks promising. There's a "new vision" at your client site, approved budget for whatever you’re hired to do, and even support from the C-suite and the full board.
All seems good.
But as you start the project, you quickly find that there are a few dissenting voices who REALLY REALLY REALLY don’t want your project to succeed. Maybe even kill it themselves, if they can.
Or they can't kill the project, at least sabotage it and make it look bad, so that their competing effort can look better. You get the idea. Today’s feature segment is aptly titled “How to Sink Project Torpedoes” and it’s spawned on by a question I received some time ago from listener Garrett---though it comes up a lot with our big-biz consulting clients.
I’m going to give you a 6-Point-Framework for dealing with project torpedoes, stalls, and challenges and suggest exact steps for these situations. You can take these steps, add them to your bat belt or consulting solutions box for future use.
PLUS a deep dive on the dreaded "change order"--and when to use it to your advantage.
Lots to share so let’s dive right in… Show notes: https://corbinlinks.com/cls048
It seems like every podcast, post, article, social media message these days pitches the siren song of "leave your clients." Take your business online, and never have to do client work again.
Or how about this: "I decided to get out of the client business altogether and do products only."
Is that really why we get into coaching and consulting? I don't know about you, but client work and helping other IS why for me. We built up a business this way and products and other goodies came much much later.
That said, I want to address a few points in today's show. Mainly:
1. Why client work, vs. product development, or something else entirely?
2. Are you really tired of client work, or is it something else?
3. The 5 key factors ALL high-achievers at some point in the journey, and how specifically to deal with each one.
4. Do you have obligations to your clients beyond mere contracts?
5. Is there really any such thing as a “customer-free” or “client-free” business?
6. What some of the biggest product creators in the world still do…
And much more.
Another fully-packed show, so let's get to it!
Full show notes for today’s episode available at: